📦 Shipping Information
At Urban Organics Co, we keep shipping simple, transparent, and affordable, so you can focus on enjoying your favourite coffee, tea, and café essentials without surprises at checkout.
📏 Box Limits & Weight Rules
- Max Weight per Box: 25kg
- Max Volume per Box: Approximately 22 Litres of Milk (or similar items)
🧠 Once your order exceeds 22 litres, it automatically rolls into a second box with an additional shipping fee applied. This ensures your order arrives in good condition, especially with bulk milks, water, or pantry items.
🚛 How Shipping Costs Are Calculated
Shipping is calculated based on:
- Your delivery address
- Parcel weight
- Number of boxes required
We use Sendle, Australia’s 100% carbon-neutral courier. Shipping cost depends on the delivery range:
| Delivery Range | Example |
|---|---|
| Same-city | Melbourne to Melbourne |
| Near Metro | Melbourne to Geelong |
| Near Capital | Melbourne to Sydney |
| National | Melbourne to Brisbane or Adelaide |
| Regional & Remote | Towns with limited courier access (surcharge may apply) |
💡 Good to Know: Sendle's pricing is often cheaper than major couriers, and we pass those savings directly on to you.
🕒 Delivery Timeframes (Estimated)
| Region | Delivery Estimate |
|---|---|
| Metro VIC | 1–2 business days |
| Metro NSW, ACT, SA | 2–4 business days |
| Regional Areas | 3–7 business days |
| WA, TAS, NT | 5–10 business days |
🌱 Sustainable Shipping
All orders are shipped via Sendle’s carbon-neutral network. We also use recyclable packaging wherever possible—so you're not just getting great products, you're making a sustainable choice too.
❓ Common Questions
Can I track my order?
Yes! You'll receive full tracking information once your order is dispatched.
What if my order goes over 25kg?
It will be packed into multiple boxes. Each additional box incurs a separate shipping charge. This is calculated automatically at checkout.
Do you ship internationally?
Currently, we only offer domestic shipping within Australia.
How do I get the best shipping deal?
Keep your order under 25kg if possible. Larger single-box orders are most cost-effective. For recurring or bulk orders, contact us to explore options.
📬 Need Help?
If you have any questions about shipping, pricing, or packaging, get in touch with our team. We're happy to help find the most cost-effective and sustainable option for your delivery.
